Orm Executive Job in Merkle Inc.

• Be responsible for tracking and analysis of reputation factors and coaching account to successful management of their online reputation.
• Understand client goals, create and execute strategies to exceed defined goals
• Be responsible for all regular (and ad hoc) reporting and analysis providing crucial insights into further sales and marketing opportunities, and effectively communicating this to the client.
• Monitor the socialaccounts across web. Monitoring will be done through a tool as well as manually
• Communicate with the target audience online and educate the individual about what the brand offers
• Make the brand experience better for a user who seems dissatisfied
• Ensure the TAT expected by the client is maintained
• Acknowledging compliments & showcasing the same on brand social media pages
• Handle response management through a social media listening tool
• Share the brand comments real-time with the brand managers
• Give a way forward strategy and providing a new direction to the brand for making the consumer experience better and work with leadership to explain and modify strategic plans
• Benchmark our brand against competition on the same metrics
• Responsible for hands on interaction within social media sites such as Facebook, twitter etc and with off-site social properties other people blogs, other company Facebook fan pages, forums etc
• Responsible for understanding, analysing, measuring and reporting of brand health and sentiment.
• In-depth understanding of Social Listening and Keyword based Listening.

You'd fit right in, if you:

• Any Graduatewith 1-2 years of relevant work experience in ORM.
• Have in depth understanding of social media, online reputation, analytics
• Have worked on ORM tools in the past like Sprout Social, Social Studio, Meltwater, Sprinklr, etc.
• Havethe ability and demeanour to manage a minimum of three clients at a time.
• Have in depth understanding of Social Listening and ORM activities.
• Have experience inmaking presentations.
• Have excellent problem-solving and analytical skills and impeccable business judgement.
• Have excellent communication and interpersonal skills, with the ability to be personable yet persistent.
• Have an appetite for Risk and should be a strong decision maker.
• Have past experience of developing strategies to maintain a healthy brand reputation.
• Have a keen eye for detail and have a perfectionist attitude.

What s on Offer:

• An opportunity to work with one of India s most promising companies in a genuine growth hacking role
• Unparalleled learning opportunities in the company of ridiculously smart folks with very high levels of expertise in their respective functions
• Fantastically transparent, vibrant and positive work culture

Feel like a good fit? We would love to have a chat with you!