Support Analyst Job in Metricstream Inc

Key Responsibilities

• Primary responsibilities include analysis of problem statement; liaise between development, platform and product teams and customer
• Should have experience in application support at an L1 / L2 level in a 24/7 support setup and ready to be working on rotation based shifts
• Should have a keen eye towards turnaround time to meet aggressive service level agreements
• Excellent communications skills to co-ordinate support issues
• Should have experience on and ability to understand the web based applications running on Oracle PL/SQL, JAVA, Web servers (Apache, Tomcat, Web sphere, Web logic etc )
• Should have the basic support process knowledge and must have been part of ITIL driven process
• Understanding of infrastructure (Servers, network, storage etc ) components are added advantage
• Should Mentor Support Analyst along with his/her regular work

Skills and Experience

• 2-3 years of work experience
• Strong PC, UNIX and database knowledge
• Proficient in SQL, PL/SQL and other database languages
• Ability to multi-task in a fast paced, team-oriented environment
• Ability to quickly master customer solutions
• Prior working experience as a Support Analyst in MSI or related GRC products
• Supporting new and existing customers of MetricStream
• Log, analyze and provide solutions to customer issues relating to MetricStream s products

Education

BE/ BTech/ MCA/ MTech