Associate Software Engineer Devops Job in Microgenesis Tech Soft Pvt Ltd.

Responsibilities :

• Provide support for Tools platforms
• Flexible to work for extended hours and on weekends as needed to handle high priority issues.
• Identifying, troubleshooting and providing solutions for production incidents of moderate to high complexity.
• Follow standard procedures, documentation to implement changes.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Document knowledge in the form of knowledge base tech notes and articles.
• Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company s goals setting process).
• Maintain phone, chat and email coverage during working hours.
• Any other responsibilities and tasks are given by the management, appropriate to the role.
• Production code deployments for application code moves
• Work on rotating 24/7 on-call shift