Incident & Problem Manager Mbrdi Job in Microgenesis Tech Soft Pvt Ltd.
Incident & Problem Manager Mbrdi
Microgenesis Tech Soft Pvt Ltd.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Incident & Problem Manager ( Req. experience: 5 to 6 years)
Primary Skills :-
- Incident & Problem Management
Description :
- Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
Project Description :
- Requirement is from a project team which focuses on Atlassian products implementation, customization, administration and support. Has a large deployments which supports close to 4000 users with 400 projects for agile planning and Collaboration.
Daily Responsibilities :
- Resource Management, Shift Management (Roster Preparation/Updating), Daily/Weekly/Monthly/Yearly Incident & Problem reporting to the management, not only limited to this.
Role Purpose :
- Single point of contact for one or more incidents and problems
- Responsible for Ownership and Coordination of actions of those Incidents and problems
- To analyze root cause, identify known error and coordinating actions to fix the error
- To review the Problem Trends and Planning and Driving Improvement Plan
- To be proactive in identifying problems, analyse and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit
Key Accountabilities :
- Identifies trends and potential problem sources (by reviewing Incident and problem analysis)
- Monitor the incidents to ensure that the Service Level Agreement are respected
- Prevents the replication of problems across multiple systems
- Reviews the efficiency and effectiveness of the problem control process
- Monitors the effectiveness of error control and makes recommendations for improvements
- Maintains inventory of problems under analysis and their current progress and status
- Follows up issues and progress with problem owners where necessary
- Updating KEDB
- Produces Problem Management reports and management information
Skills :
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
- Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
- understands process and people, and uses the safest and easiest techniques to reduce pests.
- Evaluation is an ongoing process.
- Very good communication
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