Software Engineer Mbrdi Job in Microgenesis Tech Soft Pvt Ltd.

Job Description :

• Incident and Problem ticket handling using CISM tool.
• Operations Demands (Customer/Internal task) handling through RTC
• Root Cause Analysis of problems reported by the users.
• Communication & coordination with the vendor IBM for problem resolution
• Deployments of scripts & work packages on Integration & Production environment
• Documentation and contribution to predefined Knowledge Database in SharePoint
• Coordinate with different teams in India & Germany
• Coordinate with the Infrastructure team in Daimler on maintenance of the environment
• Installing, upgrading and maintaining Enterprise CLM deployments
• Data migration from other tools/platforms to IBM Jazz CLM Enterprise platform.
• Providing technical design/architecture & solutions for customization with respective to Jazz applications
• Handling tickets which are assigned to L2 group
• Support Level 1 team with all technical queries related to the IBM Jazz CLM platform
• Provide build, stream strategies to development teams in RTC
• Fine tuning Enterprise CLM environment (Monitoring, Server issues)
• Co-ordinate with Service delivery & Service Operations for Customization/ development with Jazz Tools.