Systems Engineer-ibm Clm Job in Microgenesis Tech Soft Pvt Ltd.
Systems Engineer-ibm Clm
Microgenesis Tech Soft Pvt Ltd.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Ownership of MBSE support Frontline Desk to address the Service Operations requests
- 16 5 monitoring of MBSE Infrastructure environment
- Create CISM tickets based on the predefined standard cases
- Documentation of Service cases and standard operation procedures
- Contribution to the predefined Knowledge database on Sharepoint
- Communication & coordination with different teams in India & Germany
- Resolve user reported issues as per the agreed SLA
- Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
Experience Required :
5 to 6 Years
Vacancy :
2 - 4 Hires
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