Technical Support Advisory Job in Microsoft Corporation

Technical Support Advisory

Microsoft Corporation 4+ weeks ago

Hyderabad, Telangana
Not Disclosed
Full-time
Permanent

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Job Summary

The ideal candidate should have more than 5 years of experience in M365 products and services.
Should have extensive product and troubleshooting knowledge in various areas such as migration with Office 365,
identity synchronization, email flow, compliance management, and security concepts.
Experience in planning and deployment of Exchange Hybrid, and knowledge in Azure Active Directory conditional
access.
Strong troubleshooting skills with Exchange Online, Outlook online and Identity online concepts are mandatory.
Having a certification in building enterprise scale solutions on Microsoft Exchange Online, Outlook Online and Identity management are added advantages.
Experience in Technical Delivery `and Supplier/Delivery Partner management.
Strong Analytical, planning and project management skills.
Excellent communication and interpersonal skills with the ability to build and maintain relationships.
Customer centric, Deep customer empathy and ability to identify customer needs.
Creative and Innovative solution building attitude.
Proven ability to effectively train and mentor others.
Ability to develop and deliver training and create technical content.
Strong organizational skills include the ability to monitor multiple communication channels, review reports, organize and conduct effective meetings.
Should possess strong analytical and problem-solving skills.
Passion for learning upcoming technologies and enthusiasm for leveraging Microsoft365 Copilot to enhance daily
productivity, are important traits for this role.
Ability to work in ambiguous situations.
Excellent written and verbal communication skills.