BriefCase
BriefCase

Sales Engineer Job in Mihup Communications Private Limited

Sales Engineer

Mihup Communications Private Limited 4+ weeks ago
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Job Summary Job Description
Sales Engineer

Who we are:
  • Mihup is an AI-powered conversation intelligence platform that provides real-time personalized insighths to contact centre agents to improve sales and customer experience resulting in revenue growth, reduced customer churn, and improved brand image.
  • We also build Voice Technology platforms for Automotive & TV OEMs.
  • Some of the best minds and top tier tech talent in the industry such as seasoned engineers, machine learning scientists, product specialists, are working with us!
  • We already work with some of the top enterprises in India such as global Fortune 500 companies, and we are on track for aggressive expansion in India and overseas.
  • We are backed by Accel Partners and Ideaspring Capital.
Role Overview:
  • We are looking for an experienced Sales Engineer to join our growing Product-Sales team.
  • In this role, the Sales Engineer will be focused on delivering value to our clients by being the technical pre-sales engineering expert and provide support to our sales organization regarding Mihups solutions and technical designs.
  • Additionally, the Sales Engineer will work with our clients to ensure that Mihups solutions and services meet their business objectives as their trusted technical advisor.
Key Responsibilities:
  • The responsibilities include but are not limited to the following
  • Provide technical design and implementation expertise, guidance and support to account teams, management, and clients regarding our solution and service offerings.
  • Collaborate with Sales & Delivery teams and clients to facilitate workshops to understand client needs and objectives to identify business challenges, develop business cases, conduct product training.
  • Collaborate with engineering & product teams on viability of client requirements, client feedback and/or requests
  • Engage with our account team on solution training and product positioning on opportunity pursuits
  • Manage the documentation, pricing, and execution of pre-sales deliverables to the account team
  • Prepare and deliver technical presentations and demonstrations explaining our solutions and services to clients and prospective clients
  • Prepare customer/vertical specific sales collaterals Capability presentations, Case studies, Solution documents, Whitepapers etc. by working closely with the respective practice teams
  • Must be able to prepare detailed scope documents for various stages covering overall engagements, statement of work and other relevant details
  • Preparation & submission of documents relating to proposals, RFP responses etc.
Key Skills:
  • Solid knowledge of contact center and speech technology solutions including contact center platforms, employee engagement and customer engagement solutions, speech analytics and AI/ML solutions.
  • Demonstrate the ability to understand and be conversant about our company and articulate the distinct aspects and value of our products and solutions.
  • Adept at using consultative skills to apply technology solutions to business challenges.
  • Excellent listening, negotiation, and presentation skills
  • Should have handled multiple customers through the presales life cycle in the previous assignments acting as one point of contact
  • Experience in RFP/RFQ/RFI management, coordinating with delivery & sales team for capturing the responses and a good understanding of End to End sales life cycle
  • Good understanding of the dynamics and critical success factors of the software product industry and implementation and delivery aspects of SaaS based solutions.
Compensation:

We offer competitive compensation packages as per or over market standards.
Experience Required :

1 to 2 Year

Vacancy :

1 Hire

Skills Required :

Customer Service Skills, RFP, Communication, Presentation Skill, Product Selling, Customer Relationship management, Customer Satisfaction, Good Negotiation, RFQ

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