It Support Specialist L2 Job in Milestone Technologies

IT Support Specialist L2

Location: Hyderabad, India

Location Type: Onsite

Job ID: 9853

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. For over 25 years, Milestone has supported category-defining enterprise clients, helping them grow ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone focuses on building an employee-first, performance-based culture and continues to revolutionize IT deployment with cutting-edge technology solutions. With over 3,000 employees across the globe, Milestone delivers industry-leading innovation and applies continuous service improvement to provide long-term value to clients.

Job Overview

As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that disrupts their day-to-day activities. We are looking for someone who is a quick thinker, resourceful, and can quickly locate solutions to problems. You must have experience working at a phone/chat-based technical support desk or at a walk-up support station.

Responsibilities:

• Provide technical support for employees both in-person at the office and online (via email, Slack, and tickets).
• Image Mac, Windows, and Linux computers and configure them for employees.
• Collaborate with IT departments and the IT Support team to troubleshoot network connectivity issues, test Audio/Visual (AV) equipment, and manage inventory.
• Perform small project-based work to enhance IT systems and other related technologies.
• Train employees on new applications, hardware, and IT systems to improve their technical proficiency.

Skills & Qualifications:

• Education: Bachelor s graduate in any stream.
• Experience: Minimum of 2+ years of IT industry experience.
• Technical Skills: VOIP administration experience, experience troubleshooting Chrome OS, command-line Unix experience, understanding of A/V concepts, experience with GSuite tools (GMail, Google Docs, Google Calendar).
• Communication Skills: Exceptional verbal and written communication skills with an emphasis on clarity, conciseness, and a friendly approach.
• Knowledge Expansion: A history of expanding knowledge through self-taught technical training or formal certifications.
• End-User Support: Experience providing support for MacOS, Chrome OS, and Windows operating systems.
• Problem-Solving: Strong troubleshooting skills with an intuitive approach to solving technical issues.
• Networking Knowledge: A strong understanding of connecting computers to networks, particularly over Wi-Fi and VPN.
• Physical Requirements: Ability to lift 50+ lbs of computer equipment and hardware, use ladders, and employ hand tools when necessary.
• Flexibility: Ability to work on weekends as needed.

Why Join Milestone?

At Milestone, we believe in fostering a collaborative and inclusive work environment that supports employees in achieving their professional goals. As part of our team, you will have the opportunity to grow and contribute to innovative IT solutions that drive success for our clients worldwide.