Lead Network Administrator Job in Milestone Technologies

Lead Network Administrator

Location: Hyderabad, India

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. Milestone has a 25-year history of supporting category-defining enterprise clients that lead the market. We specialize in solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

At Milestone, our culture is focused on employee empowerment, fostering collaboration, and supporting our team in achieving their full potential. We deliver both short-term and long-term value to our clients through innovative IT solutions and apply continuous service improvement to drive transformational benefits. With over 3,000 employees and 200+ clients worldwide, Milestone is committed to revolutionizing the way IT is deployed.

Job Overview

As a Lead Network Administrator, you will be responsible for supporting a customer by managing and administering their network infrastructure. This role involves the installation, management, and troubleshooting of networks and systems in alignment with the company's goals. You will ensure the security of systems, resolve network and system issues, and ensure users have authorized access and proper usage of network services.

Responsibilities:

• Implement, manage, and solve infrastructure issues while providing technical advice to management.
• Lead, coach, and develop a team of Network Administrators, including hiring, retention, and performance management.
• Identify bottlenecks in team performance, guide engineers on technical and process improvements.
• Demonstrate excellent client management skills, handling major incidents, troubleshooting bridges, and meeting demanding SLA requirements.
• Draft monthly service reports for incident, change, and problem management areas.
• Create and implement Go-To-Green plans, focusing on actionability and results.
• Manage customer issues involving technical, process, and people management, ensuring dynamic resolution.

What You Will Need to Succeed:

• 10+ years of related work experience in network administration.
• Experience managing a team of 3-4 network administrators.
• Expertise in the administration and maintenance of Cisco Layer 3 Ethernet switches.
• Extensive experience configuring and managing Cisco and Juniper switches.
• Expertise in configuring and troubleshooting Palo Alto networks and firewalls.
• Proficient in VPN and Site-to-Site connections, managing connectivity issues, and handling ISPs.
• Deep knowledge of LAN and WAN technologies, including TCP/IP, VLAN, VTP, RIP, STP, EIGRP, OSPF, IKE/IPSec VPNs, NAT, PAT, EVPN, and VXLAN.
• Experience configuring, planning, installing, maintaining, and optimizing network systems and applications.
• Ability to create network diagrams and "as-built" documents.
• Experience in using vulnerability assessment tools and remediating detected vulnerabilities.
• Proficient in network log capturing and analysis using tools such as Wireshark and SolarWinds.
• Ensure adherence to customer and SLA commitments, monitor ticket response times, and take actions to meet team targets.
• Collaborate and share knowledge with engineers and analysts.
• Experience with load balancers is a plus.
• Experience in infrastructure automation and using next-gen Palo Alto firewalls, IPSEC and SSL VPN technologies, and GlobalProtect is preferred.

Why Join Milestone?

At Milestone, we offer a collaborative, inclusive environment that supports you in growing your career and achieving professional success. As a member of our team, you will have the opportunity to drive innovation, enhance IT systems, and make a significant impact on the success of our clients globally.