Customer Experience Manager Job in Mindhouse

Responsibilities

• Be the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary
• Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
• Work on process / workflow design to ensure root cause resolution of frequent customer queries
• Frequently interact with premium Mindhouse members to ensure a high quality user experience and create customer delight
• Record and document all relevant user feedback
• Work in rotational shifts to ensure great 24/7 customer support (8 hour shifts | 6 days working | Weekday off)
• Own customer satisfaction targets and resolving all user queries within specified timelines

Experience

2+ years Prior experience in a B2C-focused industry (ex. e-commerce)

Skills and Competencies

• Excellent communication skills with expert-level fluency in English
• A highly driven self-starter, with very strong ownership of their work
• Mindset to delight customers
• Keen interest in mind-body wellness/fitness