Technical Support Consultant - Sql/tsql Job in Mindpool Technologies Limited
Technical Support Consultant - Sql/tsql
Mindpool Technologies Limited
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Summary
Profile Technical Support Consultant
Location Pune / Baroda (Remote)
Experience 3+ years
Shift 24/7 (Shift Allowance)
RESPONSIBILITIES:
Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
- Possesses sound knowledge of organization's products
- Follows all Standard Operating Procedures SOP s (i.e. Patient Safety and Compliance)
- Good Microsoft SQL (TSQL) knowledge
- Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
- Leverages common industry tools used for OS, SQL, Networking.
- Tracks and documents inbound support requests and ensures proper notation of client problems or issues
- Documents problems and solutions to train lower-level support on how to properly address client or product problems
Advantage to have:
Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL, networking and security
Knowledge of writing scripts to perform troubleshooting
Software support experience demonstrating troubleshooting / analytical skills
Software development life cycle
Configuring and using one or more applications or components
Location Pune / Baroda (Remote)
Experience 3+ years
Shift 24/7 (Shift Allowance)
RESPONSIBILITIES:
Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
- Possesses sound knowledge of organization's products
- Follows all Standard Operating Procedures SOP s (i.e. Patient Safety and Compliance)
- Good Microsoft SQL (TSQL) knowledge
- Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
- Leverages common industry tools used for OS, SQL, Networking.
- Tracks and documents inbound support requests and ensures proper notation of client problems or issues
- Documents problems and solutions to train lower-level support on how to properly address client or product problems
Advantage to have:
Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL, networking and security
Knowledge of writing scripts to perform troubleshooting
Software support experience demonstrating troubleshooting / analytical skills
Software development life cycle
Configuring and using one or more applications or components
Experience Required :
Minimum 3 Years
Vacancy :
2 - 4 Hires
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