Experienced Professional Services Engineer Job in Mobile Tornado

We are looking for an experienced Professional Services Engineer to join our PS group for installation and integration of our products in heterogeneous networks.

Responsibilities:

• Provide second line of support and maintenance for the platforms, also during nights, weekends, and holidays (rotation duty)
• Work frequently with CRM on updating cases and site information
• Answer to inquires of customers over phone and email several hours every day
• Perform system maintenance and upgrades remotely and on customer site
• Write technical documents ATPs, Installation and configuration manuals, maintenance and upgrade manuals, preventive maintenance procedures
• Test new releases in both MT labs and customer premises
• Open tickets and follow-up for solutions with 3rd line of support and with 3rd party suppliers of components of the PTT platform
• Investigate and troubleshoot issues and write detailed root cause analysisSkills and experience:
• Fluent English writing and speaking
• Self-motivated with excellent organisational and interpersonal communication skills
• Bachelor s Degree (B.S) from a four-year university or equivalent
• 3 years of experience in technical support for customers abroad
• Experience in preparation of technical documentations
• Extensive experience in Microsoft Office tools: Word, Excel and Visio
• Linux OS administration level, Solaris administration an advantage
• Windows OS administration level an advantage
• Network configuration knowhow (e.g. VLANs, routing); experience with Wireshark an advantage
• Experience with SQL commands (e.g. Oracle DB) an advantage
• Extensive knowledge of bash scripting; Perl or Python an advantage
• Experience in installation of Network Switches (Juniper/Cisco), Load Balancers (F5) and firewalls (Fortinet/Check Point/Juniper) an advantage