Senior Associate, Billing Job in Mongodb

About MongoDB

MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and leverage AI.

Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere on-premises or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota trust MongoDB to build next-generation, AI-powered applications.

We are seeking candidates based in Gurugram for our hybrid working model.

Team Description

The Order to Cash team operates globally across three locations: Dublin, Ireland; Austin, TX; and Gurugram, India. Led by the Senior Billing Manager, the team is highly collaborative, customer-facing, and consists of dedicated professionals committed to excellence.

Position Responsibilities

• Monitor and respond to queries within the Marketplace Billing inbox.
• Handle internal queries received via email or Slack channels.
• Support internal finance review processes.
• Participate in finance reviews for Marketplace opportunities across AWS, Azure, and GCP.
• Perform cash application for current Marketplace Disbursement reports.
• Assist in clearing historical open payments and credit memos.
• Route incoming orders for MongoDB legal execution.
• Manage Legal Agreement Conga queue for Marketplace-related agreements.
• Review ordering documents to ensure accuracy in sales and financial accounting systems.
• Approve Salesforce.com opportunities and NetSuite sales orders.
• Generate invoices.
• Assist with account and sales order reconciliations as requested by revenue teams.
• Work late nights and weekends during quarterly closing periods as needed.
• Maintain high levels of internal and external customer satisfaction.
• Assist in updating monthly tracking reports.
• Contribute to special projects related to administration, operations, and accounting.

Candidate Profile

• Minimum of 2 years of experience in billing and/or order management.
• Experience with Marketplace Cloud Providers is a plus.
• Strong background in account reconciliation and transaction research.
• Comfortable handling large volumes of orders.
• Experience in fast-paced environments supporting corporate customers.
• Ability to complete tasks accurately and in a timely manner.
• Professional, courteous, and dedicated to delivering top-tier customer service.
• Strong attention to detail and commitment to producing high-quality work.
• Experience with Salesforce and NetSuite preferred.
• Intermediate to advanced Microsoft Excel skills.
• Familiarity with legal agreements and contracts relevant to order processing.
• Adaptability to a rapidly growing company with evolving processes.

Employee Growth & Inclusion

We are committed to fostering a supportive and enriching culture. From employee affinity groups to fertility assistance and generous parental leave policies, we prioritize employee well-being. Learn more about working at MongoDB and help us make a meaningful impact on the world.

Accessibility & Accommodations

MongoDB is committed to providing accommodations for individuals with disabilities during the application and interview process. If you require accommodations, please inform your recruiter.