Cluster Operations Manager - Kadapa, Ap Job in More Retail Private Limited

Purpose of the role

The job holder is responsible for effectively managing the set of supermarkets assigned by managing the team effectively and aligning with management on business goals (sales, costs, margins).This job also has to supervise other key operations like Merchandising, Marketing, Retail operations and supply to the stores to ensure the stores are as per required parameters on look and feel aspect.

Principal Responsibilities

Drive store standards through rigorous audit and feedback based on the SOP

Drive sales by coordinating with the MPR & DC teams to ensure availability of merchandise in assigned stores

Ensure freshness and availability of F&V in the stores by coordinating with F&V Category Manager and FEM (F&V being the key driver of Store NOBs and number of customer missions)

Monitor and improve NPS through customer feedback analysis and corrective actions

Monitor the Store Overheads and identify opportunities for cost reduction/optimization

Reduce wastages in the store by analyzing and driving corrective actions on damage, expiry and shrink control processes

Coach the store managers on all aspects of store operations and people management

Monitor the DILOs in the store by strictly adhering to the COM DILOC

Work along with the marketing head to activate the catchment through D2D campaigns periodically

Open new stores in the area assigned and be fully accountable for the success by achieving the capex expectations and beyond

Drive operations and service training with the training manager by ensuring that the staff at all levels have adequate knowledge to perform their jobs

Build a succession pipeline in the cluster for all Store Management team roles by identifying talent, monitoring training and assessing the readiness of talent pool

Key Success Measures

Realized Revenue

F&V RGM & Sales

SOH

Wastage Reduction : Shrinkage + Damage

Cluster EBITDA

Attrition trends

Detractors reduction over LY for the store

Store Operating Standards

Happy Team - VoA and VoM - Achieve Employee Promise that MRL makes - timings guarantee, weekly off guarantee

REAP Average Scores

Knowledge/Education

Experience in Retail Operations of at least 4 years

MBA in Operations desirable

Stakeholder management

Problem solving skills.