Technical Support Engineer Job in Mozilor Technologies

Responsibilities:

• Provide Email based support to international customers on WordPress platform
• Resolve all pre-sales and post-sales customer queries on-time following support SLA
• Delight customers by assisting them with their queries regarding the product
• Analyze and understand a problem from the customer s point of view. Take the role of a consultant in evaluating customer s requirement and map it to product features.
• Configure the product on behalf of customers based on their requirements

Requirements:

• Minimum of 2 years experience in the software/tech industry
• Hands-on experience with configuring software products
• Customer-centric orientation with strong written communication skills (written and verbal)
• Analytical, problem-solving, and troubleshooting skills
• A technical background, preferably in software engineering. Experience in working with WordPress.