Saas Manager job

Saas Manager

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Job Summary

MRI Software is seeking a Manager, SaaS Services in our expanding office in Bangalore, India! This role will help build and manage a team of SaaS System Administrators. This role will be responsible for managing the in region group and frequently communicating and reporting information to the global SaaS Services teams.

  • Manages the SaaS Application Administrators/Engineers, who are responsible for responding to and resolving SaaS related activities.
  • Owns the strategy, goals and plans for their team s success, aligns their team with their business s goals and understands the connections across organizational boundaries.
  • Measures team performance against established benchmarks, ensuring all interactions are handled in an efficient and quality focused manner, and provides coaching and feedback to improve performance.
  • Balances the needs of MRI s stakeholders and consistently takes a cross-functional perspective.
  • Coordinates with global SaaS leadership to solve for conflicting priorities.
  • Facilitates handoffs and work streams across multiple time zones.
  • Identifies development needs in team members, prepares effective development plans, and actively promotes knowledge acquisition.
  • Develops high performance teams by diagnosing, understanding and facilitating team dynamics.

  • Excellent interpersonal and professional communication skills, both verbal and written.
  • Strong project and time management skills.
  • Proven ability to lead a team to achieve operational goals.
  • Ability to manage multiple tasks while effectively focusing on priority issues.
  • Excellent problem solving, leadership, and coaching skills.
  • Ability to work as a member of a team and cross-functionally within an organization.
  • Previous supervisory or management experience required.
  • Knowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plus.

Experience Required :

Not Disclosed

Vacancy :

2 - 4 Hires

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