Market Risk Lead Job in Msci

Position: Analytics Client Service Manager

Location: Mumbai

Department: Client Coverage Global Client Service Team

About the Role

We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite.

The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction.

Key Responsibilities

Team Leadership and Development

• Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed.
• Establish clear performance expectations and conduct regular performance evaluations.
• Foster a culture of collaboration, continuous learning, and positive team dynamics.

Client Relationship Management

• Develop strong, trust-based relationships with clients to understand their evolving needs and business goals.
• Serve as the escalation point for complex client issues, ensuring swift and effective resolution.
• Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction.

Service Delivery Oversight

• Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality.
• Establish and refine standard operating procedures (SOPs) to maintain service consistency.
• Track and analyze service performance metrics to identify trends, gaps, and areas for improvement.

Product Expertise and Knowledge Sharing

• Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools.
• Organize regular training and knowledge-sharing sessions to keep the team up to date.
• Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support.

Reporting and Insights

• Generate regular performance reports, tracking key service metrics and client satisfaction scores.
• Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements.
• Present insights and strategic recommendations to senior management to continuously enhance the client service function.

Strategic Operations and Process Optimization

• Develop and execute strategic plans aimed at enhancing the client service offering.
• Identify and implement process improvements to increase efficiency and elevate client experience.
• Ensure alignment between team objectives, broader MSCI goals, and client needs.

Skills and Experience That Drive Success

• 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries.
• Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively.
• Strong presentation and report-writing capabilities.
• Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools.
• Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel.
• Hands-on experience managing escalations and resolving complex client issues effectively.
• Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations.
• A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.

About MSCI

At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios.

What We Offer

• Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being.
• Flexible work options, advanced technology, and collaborative office environments.
• A culture that encourages innovation, accountability, and experimentation.
• A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value.
• A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities.
• Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI.
• A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum.

At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry.