It Support Engineer Job in Muthoot Fincorp (mfl)

Position: IT Support Engineer

Location: Bangalore

Experience Required: 3 5 years

Department: IT & Infrastructure

About Muthoot FinCorp ONE

Muthoot FinCorp ONE is a fintech venture from Muthoot FinCorp Ltd., building a comprehensive digital financial ecosystem offering services across lending, investments, protection, and remittance. With a vision to become India s most trusted digital financial services provider, we blend a startup's agility with the legacy strength of the Muthoot Pappachan Group.

Our platform focuses on delivering seamless, scalable, and user-friendly financial solutions, backed by robust technology and innovation.

What You ll Do Key Responsibilities

As an IT Support Engineer, you will be a critical part of our technology operations team, ensuring smooth IT functionality, end-user support, asset management, and continuous process improvement.

• End-User Technical Support
• Resolve technical issues related to hardware, software, systems, and networks.
• Provide timely and professional IT support to internal users across devices and platforms.
• Manage and resolve IT helpdesk tickets with proper documentation and follow-ups.
• IT Asset & Inventory Management
• Maintain an accurate inventory of IT hardware and software assets.
• Ensure timely updates, maintenance, and tracking of all IT assets across teams.
• Documentation & Knowledge Management
• Document recurring issues and resolutions to build a central knowledge repository.
• Maintain technical documentation for internal systems, network diagrams, SOPs, and processes.
• Track and log all IT tasks, issues resolved, and support interactions.
• Collaboration & Cross-Functional Support
• Work with engineering, product, and business teams to troubleshoot issues and implement tech solutions.
• Actively participate in project implementations and cross-functional technical initiatives.
• Continuous Learning & Team Development
• Proactively identify areas for personal and team improvement.
• Share knowledge, conduct peer training, and mentor junior staff when required.
• Attend trainings, write technical blogs, or suggest process improvements for efficiency.

What We re Looking For Skills & Qualifications

• Education:
• Bachelor s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3 to 5 years of experience in IT support, infrastructure, or end-user services.
• Technical Skills:
• Strong knowledge of Windows/Mac OS, system troubleshooting, and networking fundamentals.
• Proficient in Microsoft Office Suite, ITSM tools, ticketing systems, and remote support tools.
• Basic understanding of ITIL practices is a plus.
• Soft Skills:
• Excellent problem-solving and communication skills (both written and verbal).
• Detail-oriented with excellent documentation and follow-up discipline.
• Strong customer service mindset with an ability to work independently and collaboratively.
• Comfortable working in a fast-paced, startup-like environment.

Why Join Us?

• Impact at Scale Contribute to building India s next big fintech story
• Startup Culture + Legacy Backing Best of both worlds
• High-Growth Opportunity Learn from senior industry leaders and drive your career forward
• Ownership & Autonomy Make decisions, solve real problems, and take initiative
• Team of A-Players Work alongside passionate, high-performing professionals

Ready to Apply?

If you re passionate about IT support, love solving real-world tech issues, and want to be part of a purpose-driven digital finance revolution we d love to hear from you.