Location Collection Head Job in Muthoot Group

Job Description:

Duties and Responsibilities -

• To achieve collection targets assigned to the territory by meeting collection targets for the states or regions assigned.
• Meeting the Target on Cost of Collections.
• Ensuring meeting PI Targets within cost limit specified.
• Ensuring legal guidelines are compiled for the entire collection structure in letter and spirits.
• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Keeping the write off per cent within risk pricing.
• Control GCL portfolio in terms of bucket flows.
• Handle customer issues escalations. Feed back on credit policy based on market conditions.
• Documented feedback and action taken on all cases in soft buckets.
• Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
• Manage and put support mechanisms for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
• Recruitment of collection officers / Collection managers. Constant evaluation of collection officers/area managers.
  

• People Management skills.
• Demonstrated success achievement orientation.
• Excellent communication skills.
• Negotiation Skills
• Strong bias for action driving results in a high performance environment.
• Demonstrated ability to lead from the front.
• Excellent relationship skills.
• Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.
• Exceptionally high motivational levels and needs to be a self starter.
• Working knowledge of computers.