Software Support Job in NT INFOSOL LLP

Software Support

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Job Summary
  • Determine, review criticality and prioritize resolution of issues.
  • Resolve cases and support Lead Software Support Analysts.
  • Engage in the Knowledge Management process by creating and using materials.
  • Guide clients to use self-help resources.
  • Follow MRI Software and Global Client Support policies and procedures.
  • Offer direct customer service and technical support to the user through phone, email, and in-person.
Experience Required :

0 to 1 Years

Vacancy :

2 - 4 Hires

Skills Required :

Excellent Organisational Skills, UptoDate Knowledge Of The Latest IT And Software Trends, Strong Communications Skills, Ability To Work Well With People, Strong Customer Service Ethos