Software Support Job in NT INFOSOL LLP
Job Summary
- Determine, review criticality and prioritize resolution of issues.
- Resolve cases and support Lead Software Support Analysts.
- Engage in the Knowledge Management process by creating and using materials.
- Guide clients to use self-help resources.
- Follow MRI Software and Global Client Support policies and procedures.
- Offer direct customer service and technical support to the user through phone, email, and in-person.
Experience Required :
0 to 1 Years
Vacancy :
2 - 4 Hires
Skills Required :
Excellent Organisational Skills, UptoDate Knowledge Of The Latest IT And Software Trends, Strong Communications Skills, Ability To Work Well With People, Strong Customer Service Ethos
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