Qa Analyst Job in Naaptol.com

Required Skill :

• Able to comprehend the customer complaints.
  
• Able to convert data into information, create reports and share findings.
• Recommend changes required to improve the quality of the product.

Core competencies :

• Good eye to detail
  
• Good written & verbal communication skills
• Knowledge of computers, good in ms-office & emails

Interpersonal Skill :

• Passionate about enhancing customer value
• Ability to work effectively with team
• Should be a good Team Player Self starter & learner

Critical Responsibilities :

• Analysis of the customer complaint Data, coordinate with stake holders for POA
  
• Study the VOC (voice of customer) and do RCA of the product
• Listening to calls to deep dive in specific products to understand RCA
• Making calls to customers and take first hand information about the complaints
• Analysis of the product damage & probable reasons
• Coordinating with vendors, merchandising for implementation of POA to reduce returns
• Preparing report & sharing inputs for improvements.
• Creating FAQ for products with help of QA team

Experience :

• Having experience in analysis of complaints of products in category like apparels, sarees & Electronics, home & kitchen, Health, cosmetics, etc
  
• Person having experience from similar industry or retail industry

Additional comments :

• Innovative, ability to solve problems on hand, create novel solutions to problems, evaluate new technology as potential solutions to existing problems