Service Advisor ( Body Shop ) Job in Nanavati Toyota

The main responsibilities of the role will include (but not be limited to):

Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop
Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
Raising Warranty approvals and service orders
Raising special orders for parts not available and following up to keep customer informed
Preparing invoices on internal systems and arranging for active delivery of vehicles
Following up payments of credit customers and ensuring collection within stipulated time
Regularly monitoring orders raised and ensuring timely billing
Conducting post service follow up to ensure customer satisfaction.