Customer Success Network Engineer Job in Netbrain

Customer Success Network Engineer

Netbrain 4 weeks ago

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Job Summary

Current or past experience working in a NOC, or a complex enterprise network environment; (ISP, Cloud provider, MSP, Systems Integrator)
2 to 4 years in customer facing role; as a Support Engineer/ Network Engineer/ Technical Project Management / Post-Sale Engineer / Delivery Manager
Network Certification Strongly preferred; i.e CCNA, CCNP, JNCIA, JNCIP Have some experience in Windows or Linux administration a plus.
Must possess a high level of customer service skills. Proven ability to work independently and meet aggressive deadlines. Focus on outcomes rather than tasks.
Experience with E2E customer facing engagement in Global 5000 customers
Excellent customer facing skills: training, coaching, time management (managing many concurrent customers) conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
Strong written and verbal communication skills in English, as well as business and technical acumen
BA/BSc degree in Software Engineering, Computer Science or equivalent experience
Basic Knowledge of Linux Operating System.