Product Owner Job in Netomi

Job Responsibilities

• Leading Chatbot flow design either from scratch or based on customer requirements.
• Reviewing and analyzing requirements for completeness
• Translating and simplifying business requirements to make them ready for development
• Developing assets for a project that are easily reusable across other client projects with similar requirements
• Working with the Development and QA team for development, AI training and quality validation.
• Reviewing operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements
• Keeping track of key KPI s for each assignment
• Managing prioritisation and trade-offs among customer experience, performance, and operational support
• Negotiating development support to arrive at a feasible solution that will fit within the defined schedule
• Managing multiple assignments and align them with business priorities and deadlines.

Requirements

• 4+ years experience in a Product Owner/Business Analyst role
• Engineering background is a plus
• Experience in delivering customer solutions and an obsession for exceeding expectations
• Experience in project planning, and KPI development
• Proven ability to manage multiple projects at once while paying strict attention to detail
• Excellent verbal and written communications skills.