Technical Support Manager Job in Netradyne

Role and Responsibilities Ensure Success of Key account deliverables by being the bridge between business requirements and Netradyne engineering. Respond to technical questionnaire for large prospect RFPs. Communicate extensively with key customer account stakeholders (business and technical) and internal stakeholders (engineering, Operations, business) via all modes and all geographies. Identify and proactively remove any potential roadblocks to customer success. Use inter-personal skills to develop strong internal and external relationships, and leverage those to improve collaboration. Provide regular and proactive updates to Netradyne Senior Management on Program progress. Understand technical requirements from customer and/or partner, and identify potential architectural solutions to achieve the same, given knowledge of Netradyne product architecture. Collaborate internally to conclude on the architecture as necessary. Develop deep understanding of Netradyne Product and Architecture. Be the SME on published and unpublished product functionalities. Provide inputs to the Engineering teams on Improvement areas. Essential Skills Strong communication skills verbal and written. Ability to develop strong working relationships with all stakeholders. Attention to detail. At least 5 years of prior experience with developing, testing and releasing scalable software projects. At least 3 years of experience managing and delivering high quality software, either as a development manager, or a project manager or a product manager. Ability to lead teams without managing. Strong knowledge of architectural patterns, esp. related to server side software Conversant with APIs / Webhooks / Scalable Servers / Technical Feasibility / Public Cloud and related concepts. Should be conversant with project management tools like Microsoft Project Strong presentation skills, using tools like Microsoft Office tools. Good understanding of software development lifecycle (SDLC. Reasonable understanding of product and cloud security. Prior experience working with teams and stakeholders in multiple geographies. Good understanding of B2B business.