Customer Success Analyst Job in Netrix Llc

Customer Success Analyst

Netrix Llc 4+ weeks ago

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Job Summary

Collecting data for dashboards and reports.
Basing recommendations based on the data collected and analyzed.
Navigate multiple platforms for data on a day-to-day basis, understand how that information flows and who needs what information.
Take ownership of the technical onboarding process for new or upgrading customers, ensuring a smooth implementation including initial and ongoing training for customers.
Produce actionable insights based on the data by creating reports to recommend strategic actions and solutions.
Assist in developing and delivering presentations for senior executives.
Help bridge the gap between team data silos by identifying those walls that may be contributing to data isolation.
A customer centric mindset and empathy for the humans behind the numbers to frame the analysis to produce long-term customer-centric solutions that support CSMs to retain customers.
Compile daily reports on customer usage trends to identify and correct anomalies as early as possible.
Lead investigations into red-flagged customer issue metrics, working with cross functional teams to make sure customers needs make it into processes, procedures and even products.
ITIL and ITSM experience a huge plus

Experience working with large amounts of data (SQL, Python or R)
Experience working with survey and analysis tools (MS Forms, Power BI)
Strong public speaking, presentation and internal communication skills
Excellent Customer Service phone skills
Strong writing and documentation skills
Previous experience in a similar role 3 + years
College Degree preferred Associates Degrees considered
Knowledgeable and adept using Microsoft office and ticketing systems ServiceNow experience is a plus.
Prefer ITIL certification

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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