Assistant Manager Job in Netscribes
Assistant Manager
Netscribes
4+ weeks ago
- Kolkata, West Bengal
- Not Disclosed
- Full-time
- Permanent
Job Summary
Assistant Manager
- Responsible for managing a team of 20+ associates for Voice, Chat & Email LOB
- Responsible for daily floor activities and team management
- Process Management
- Customer Orientation
- Analysis & Reporting
- Coaching, Mentoring and Facilitation
- Should be a graduate
- Should have minimum 2 Yrs experience as a AM Ops
- Experience from BPO industry will only be considered
- Team Handling experience mandate
- Looking for immediate joiners
- Should be aware about the KPIs as an AM, Manpower Planning, AHT, SLAs, Feedback, Coaching
- Continuous suggestion to organization for improvement and optimization of the process
- Sound understanding of all BPO terminologies like shrinkage, UAL, PL etc.
- Ensuring Excellent on call experience.
- Shifts: Rotational shifts (24*7)
Experience Required :
Minimum 2 Years
Vacancy :
2 - 4 Hires
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