Ecommerce - Manager - Customer Support Service Job in Netscribes

Ecommerce - Manager - Customer Support Service

Netscribes 4+ weeks ago

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Job Summary

Will be part of the senior project management team
Deliver the best customer service experience for customers and consumers
Ensure the team responds professionally to all customer requests with the defined TAT via phone, chat or email
Focus on continuous process improvement to benefit the client and the project metrics
Analyze competitors and the market to suggest new technologies to be implemented
Responsible for end-to-end delivery management of new and/or existing projects
Manage all client expectations and communication
Manage the P&L for projects ensuring margins and client SLAs are consistently met
Work with new and existing team members towards ensuring a robust and ongoing training plan
Support the pre-sales team to execute pilots towards winning new business from prospective clients
Ensure compliance with internal systems and quality policies

At least 5+ years of relevant experience in inbound customer support services across voice and non-voice operations
Demonstrated experience of managing large teams (more than 300 people)
Actively participated in the pre-sales process (RFPs, Pilots etc.) to acquire new clients including commercial modelling, creation of pitch and service decks
No specific parameters are being defined for age / educational background / years of experience

Qualification :
Any Graduate

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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