Technical Support Job in Netventure Digital Solutions Pvt. Ltd.

We are looking for a proactive technical support candidate to join our team.

Responsibilities:

• Provide Chat / Email based support.
• Resolve all pre-sales and post-sales customer queries on-time.
• Delight customers by assisting them with their queries regarding the product.
• Analyze and understand a problem from the customer s point of view.
• Take the role of a consultant in evaluating customer s requirements and map it to product features.
• Configure the product on behalf of customers based on their requirements.

Requirements:

• Minimum 1 year experience in the software/tech industry.
• Hands-on experience with configuring software products.
• Customer-centric orientation with strong written communication skills (written and verbal).
• Analytical, problem-solving, and troubleshooting skills.
• A technical background, preferably in software engineering.