Client Servicing Representative Job in Neural It Pvt. Ltd.

Job Title: Client Servicing Representative

Industry Type: CRM / Call Centres / BPO

Location: Navi Mumbai

Experience Required: 6 months to 4 years

Qualification: Minimum HSC Passed

Shift Timing: Night Shift

Salary: As per Industry Standards

Job Type: Full-time

Job Overview

We are looking for a motivated and dynamic Client Servicing Representative to join our night shift operations. This role involves handling outbound calls for US-based clients, ensuring high-quality service, achieving team targets, and maintaining accurate records. Ideal candidates should have strong communication skills, be results-driven, and able to thrive in a performance-based environment.

Key Responsibilities

• Conduct US outbound calls as part of collection or sales processes.
• Perform internet research, data validation, and document generation as part of client servicing activities.
• Maintain accurate records and ensure proper documentation of all interactions.
• Meet and exceed individual and team targets consistently.
• Deliver excellent service and build rapport with clients through effective communication and negotiation.
• Maintain professionalism and confidentiality while handling sensitive client information.
• Collaborate with team members and contribute to a high-performance environment.
• Take ownership of assigned tasks with a responsible and proactive approach.

Required Skills

• Excellent verbal communication skills in English.
• Strong negotiation and persuasion skills.
• Prior experience in US Collections or Sales process is highly preferred.
• Proficient in basic computer operations and data entry.
• Target-oriented with a self-motivated and energetic personality.
• Strong leadership and team motivation capabilities are an advantage.
• Confident and committed to delivering high-quality service.

Why Join Us?

• Be part of a growing team in an established CRM/BPO organization.
• Exposure to international processes and professional development opportunities.
• Competitive salary structure aligned with industry standards.
• Opportunity to work in a performance-driven culture with growth incentives.