Call Coordinator Job in New Wave Computing

Individual Roles & Responsibilities

Customer Care Coordinator

• Contribute to consistently meeting the goals of the Customer Care Team
• Receive customer calls with Manager and assign calls to Engineers appropriately
• Closely monitor calls and follow-up to closure
• Make requests for Spare replacements and manage its movement
• Ensure timely Technical escalations to Team Leads, Manager & Director
• Ensure Call documentation/report submission by Engineers
• Generate timely reports
• Maintain customer relationships & identify business revenue opportunities
• Ensure Team contributes with Sales Leads and track its progress
• Collaborate with other NewWave internal teams
• Ensure self & Team s strict adherence to Company processes
• Reports to the Head Technical Services

Qualification:

• Any Diploma, Graduate or 10+2, pass out 2012,2013,2014
• Descent communication skills

Salary:

• According to the performance
• Best offered in the market