Crm Executive Job in Newry Properties

CRM Executive

Location: Chennai

Position Summary

We are looking for a proactive CRM Executive to manage customer relationships throughout the post-sales process. This role involves maintaining effective communication with clients, coordinating with internal departments, and ensuring timely documentation, updates, and handovers. The ideal candidate will be customer-focused, organized, and experienced in using CRM or ERP systems to drive customer satisfaction and retention.

Key Responsibilities

• Coordinate all post-sale documentation, including booking forms, KYC collection, and cost sheet confirmations.
• Conduct customer welcome calls/emails and share receipts, project documents, and key updates.
• Maintain and update CRM/ERP systems for lead management, project tracking, and payment schedules.
• Collaborate with the legal team and customers to prepare and process agreements.
• Assist customers in home loan processing by coordinating with banks and preparing necessary documentation.
• Generate demand letters based on construction milestones and follow up for stage-wise payments.
• Handle customer complaints and queries with professionalism, ensuring timely acknowledgment and resolution.
• Organize joint inspections, manage snag point resolutions, and facilitate final payment collection.
• Lead the final handover process, ensuring all documentation is complete and communication is clear.

Qualifications

• Bachelor's degree in Business Administration, Sales, or a related field.
• Strong time management and organizational skills.
• Basic understanding of project management processes.

Candidate Profile

• Familiarity with sales and negotiation techniques.
• Hands-on experience with CRM/ERP systems.
• Effective negotiation and communication skills.
• Ability to thrive in a high-pressure, deadline-driven environment.
• Strong relationship-building skills both with clients and internal teams.
• Decisive, efficient, and quality-focused.
• High standards of integrity and professionalism.
• A collaborative team player capable of working across multiple departments.