BriefCase
BriefCase

Support Office/technical Support Job in Niveshan Technologies India Pvt Ltd

Support Office/technical Support

Niveshan Technologies India Pvt Ltd 4+ weeks ago
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Job Summary
  • System monitoring
  • New accounts set-up and the active directory administration
  • Design new computer systems and server performance
  • Coordinate and provide support for Firewall and network system
  • Ensure systems are secure and protected from breach or viruses
  • Responsible for networking, design, installation, and maintenance services.
  • Creating and managing Users accounts
  • Supporting users and network administrators face to face or on call or email.
  • Maintain the companies network infrastructure.
  • Manage network servers and technology tools
  • Set up accounts and workstations
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Ensure security through access controls, backups, and firewalls
  • Upgrade systems with new releases and models
  • User administration (setup and maintaining account)
  • Update system as soon as a new version of OS and application software comes out
  • Implement the policies for the use of the computer system and network
  • Anticipating issues that may occur due to system complexity and informing team lead/Manager accordingly.
  • Contributes to team effort by accomplishing related results as needed.
  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and System performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in the development of client training programs by identifying learning issues and recommending instructional language.
  • Monitors and maintains compliance with service agreements.
  • Improves system performance by identifying problems and recommending changes.
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed
  • Exhibits polite and professional communication via phone, e-mail, and mail.
  • Supports team by performing tasks related to organization and strong communication.
Experience Required :

0 to 2 Years

Vacancy :

2 - 4 Hires

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