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BriefCase

Team Leader - Collection Process Job in Novac

Team Leader - Collection Process

Novac 4+ weeks ago
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Job Summary

Job Title: Team Leader Collection Process

Location: Mumbai

Experience: 1 6 Years

Job Summary:

We are seeking an experienced and motivated Team Leader for our Collections process in a domestic BPO setup, preferably with a background in banking collections. The ideal candidate will be responsible for overseeing daily operations, ensuring team performance, and driving key business metrics.

Key Responsibilities:

  • Lead, manage, and support a team of 10 15 collection agents.
  • Oversee day-to-day operations, address team challenges, and ensure smooth workflow.
  • Monitor and drive team performance based on Scorecard metrics.
  • Create and manage agent schedules to ensure adequate coverage and attendance.
  • Conduct weekly team reviews and performance discussions.
  • Foster team engagement, address concerns, and implement solutions through regular team meetings.
  • Ensure staff retention, manage attrition, and maintain a high Employee Satisfaction (ESAT) score.
  • Support the team in achieving and exceeding collection targets and organizational goals.

Desired Candidate Profile:

  • Graduate in any discipline.
  • Prior experience as a Team Leader in a domestic BPO, preferably in a collections process.
  • Strong understanding of throughput calculations including attrition and shrinkage.
  • Proven ability to manage team KRA/KPI performance effectively.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to motivate and guide a team towards consistent high performance.

Qualification :
Graduate in any discipline
Experience Required :

1 to 6 Year

Vacancy :

2 - 4 Hires

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