Lead Engineer - Enterprise Network Operations Job in Ntt Global Networks

Description

JOB DESCRIPTION

Job Title

Lead Engineer Enterprise Network Operations

Reporting

Associate Director Network Operations

Department

Engineering and Operations

Location

Mumbai

1. PRE-REQUISITE:

• Hands on troubleshooting experience in global enterprise LAN and WAN environment
• Strong hands-on technical subject matter expertise on experience on HP, Aruba, Cisco, and Juniper platform
• Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols, Routing protocols (EIGRP, OSPF, BGP) and Wireless technologies
• Knowledge of Infoblox and QoS

2. RESPONSIBILITIES:

Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.

• 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
• Act as an Subject Matter Expert for certain Network products
• Planning and execution of Change Management processes
• Creation of Method Of Procedure and/or Standard Operating Procedure document
• Performance tuning of Network devices and creation of Service Improvement Plans
• Queue management for escalated issues monitor ticket queue, ensure assignment/resolution and closure, work and resolve trouble tickets, handle ticket escalation
• Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
• Planning and Perform upgrade of firmware
• Work with Hardware/Software Vendors to resolve problems
• Train and Mentor juniors
• Interface with customer on calls and lead technical meetings
• Assist is creation of Root Cause analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

CCNA, CCNP, CCIE, JCNIA, JNCIS, JNCIP is desirable.

4. EXPERIENCE:

7 + years relevant experience

5. EDUCATION:

Engineering Degree/ Diploma for recognized University /Board

6. OTHER SKILLS:

• Excellent communication skills written as well as verbal
• Passion to work on core technology platform
• ITIL process awareness

File: Manager