Manager - Network Operations (sd-wan) Job in Ntt Global Networks

Description

Manage 24x7 India enter (GOC), supporting a global network and all associated equipment to make sure that it is available for all customers

Hands-on involvement with to quickly resolve customers network and security issues

Supervise the daily working of customer and network trouble tickets

Build excellent rapport with customers, carriers and vendors across the globe

Involve directly with various customers weekly, monthly and quarterly review meetings

Direct and build (staff, train and maintain employee skill levels) the India group that troubleshoots, repairs and monitors customers network and security services

Communicate and coordinate network/security maintenance and schedules

Monitor and maintain overall network stability

Create, maintain and enforce all processes and procedures for the group

Provide leadership to the team while focusing on their efforts for the corporate objectives

Foster teamwork across other groups such as Provisioning, Project Management, Customer Engineering and India

Provide detailed statistics on the performance of the team and; provide solutions to better their performance

Manage internal audit process to ensure compliance with all processes

Training & Certification:CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE, ITIL

Experience:Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment

Education:

Bachelor in Engineering - Computers/Electronics/Communication or related field

TECHNICAL AND OTHER SKILLS:

MS Office proficiency

Aptitude and desire to learn advanced IP network services

ITIL process awareness