Shift Lead - Enterprise Network Operations Job in Ntt Global Networks
Shift Lead - Enterprise Network Operations
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
Description
Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
24x7 Remote Management and monitoring of Enterprise Networks of large global clients that have a distributed LAN/WAN setup
Ticket resolution - work and resolve trouble tickets, handle ticket escalation
Create Method Of Procedure and/or Standard Operating Procedure document
Plan and execute Change Management processes
Performance Tuning of network devices and create Service Improvement Plans
Work with Telecommunication Service Providers to resolve escalated circuit problems
Plan and perform firmware upgrade
Work with hardware/software vendors to resolve problems
Train and mentor juniors
Act as an SME SPOC for certain network products
Interface with customer on calls and lead technical meetings
Assist in creation of Root Cause Analysis (RCA)
Provide technical inputs for weekly/monthly customer service review reports
Any additional task given to the incumbent from time-to-time based on business needs
3. TRAINING AND CERTIFICATION
CCNA, CCNP, JCNIA, JNCIS, JNCIP
4. EXPERIENCE
Minimum 10 years of progressive, relevant experience and proven capability to work in a complex network environment.
5. EDUCATION
Bachelor in Engineering - Computers/Electronics/Communication or related field
Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
6. OTHER SKILLS
Good communication skills - written as well as verbal
Passion to work on core technology platform
ITIL process awareness
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