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BriefCase

Customer Support Representative Job in Numadic Ltd

Customer Support Representative

Numadic Ltd 4+ weeks ago
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Job Summary Customer Support Representative job responsibilities
  • Manage large amounts of incoming calls.
  • Generate sales leads.
  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

    • To power through the Customer Support Representative role, you will need self-discipline, a flexible mind, and extreme self-motivation and:

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

    •
    Experience Required :

    Fresher

    Vacancy :

    2 - 4 Hires

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