Customer Support Representative Job in Numadic Ltd
Customer Support Representative
Numadic Ltd
4+ weeks ago
- Panaji, North Goa, Goa
- Not Disclosed
- Full-time
Job Summary
Customer Support Representative job responsibilities
Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Proven customer support experience or experience as a Client Service Representative. Track record of over-achieving quota. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.
To power through the Customer Support Representative role, you will need self-discipline, a flexible mind, and extreme self-motivation and:
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