Customer Service Executive Job in Obopay

Roles & Responsibilities

• Support planning and coordination of Client Engagement Team activities
• Manage communications with internal and external stakeholders.
• Help build positive relations within the team and external parties
• Schedule and organize meetings/events and maintain agenda
• Prepare MoM and track open items until closure
• Support growth and program development
• Managing the ticketing tool and highlight any breach of SLAs with stakeholders
• Support and facilitate the completion of regular reports
• Documentation of Change Requests from client and understanding their requirements in relation to our product
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
• Analyse statistics and compile accurate reports

Preferred Requirements

• Proven experience as program coordinator or relevant position
• Tech savvy, proficient in MS Office
• Quick learner
• Ability to work with diversity and multi-disciplinary teams
• Excellent time-management and organizational skills
• Outstanding verbal and written communication skills
• Detail-oriented and efficient
• Flexible to work long hours and over weekends/holidays when required
• Onsite travel either for short or long durations will be required

Qualifications and Education Requirements

Work experience and educational background that a candidate should have when applying for position

• Post Graduate degree or equivalent. (Computer Science / Engineering equivalent)
• Preferably 2-3 years of experience.

Working conditions

• General Shift.
• Must be flexible to extend working hours when needed and to accommodate coordination with multi-location team