Customer Support Analyst (erp Support) Job in Odoo

Customer Support Analyst (ERP Support)

Location: Gandhinagar, Gujarat, India

Department: Services / Business Support

About Us

Join Odoo, a growing software company with a cutting-edge product, a vast global community, and a fun, dynamic work environment. As a Customer Support Analyst, you'll have the opportunity to make a real impact by assisting both existing and potential customers, as well as collaborating with internal teams to deliver exceptional support.

Users of the Product: 7,000,000+

Company Growth: 60% Year-over-Year

Profitability: Yes

What We Look For

We are seeking a motivated, customer-oriented individual with a positive attitude and dynamism. As a Customer Support Analyst, you will be responsible for helping users resolve their issues, investigating functional problems, and providing them with high-quality service. You will be the key link between our end-users and Odoo, ensuring customer satisfaction while contributing to improving our product and documentation.

Working Model: Work from Office / Onsite

What You ll Do

• Support: Assist customers with their use of Odoo Business Apps
• Investigation: Troubleshoot and solve functional issues by investigating reported problems
• Live Chat & Communication: Engage with visitors and leads via live chat and phone calls to provide assistance
• Customer Satisfaction: Ensure customer satisfaction and improve their experience with the product
• Product Improvement: Contribute to the enhancement of our product and documentation
• Side Projects: Participate in recruitment, onboarding new colleagues, and training initiatives

What We Value in You

• 1+ years of experience in a similar role
• A Bachelor's or Master's degree
• Affinity for IT and Business processes
• Customer-focused mindset with strong problem-solving skills
• Ability to work autonomously and learn quickly
• Fluent in English
• A solution-oriented attitude

Nice-to-Have Skills

• Good knowledge of business processes
• Technical knowledge (XML, Python, JavaScript)

Why You Should Say YES to This Job

• Intensive Training: 2 weeks of functional training with final certification to set you up for success
• Impact: Directly contribute to the improvement of Odoo by providing valuable user feedback
• Exciting Challenges: No two days are the same you ll be constantly tackling new challenges
• Customer Experience: Deliver exceptional support that makes a lasting impact on our clients

What We Offer

• Compensation & Perks: Full-time position with an attractive salary package
• Paid Leaves: 5-day work week, 24 paid leaves, and public holidays as per IT industry standards
• Prime Location: Office located in a prime location with excellent transportation connectivity
• Training: 8 hours of training each month to stay updated on the latest product features and technology
• Eat & Drink: Tea, coffee, and snacks provided throughout the day
• Sponsored Events: Team outings, team lunches, festive celebrations, and various team-building activities
• Exchange Program: Opportunity to apply for similar roles in Odoo subsidiaries