Sales Support Engineer Job in Oerlikon Balzers

Job Title: Sales Support Engineer

Qualifications: Post Diploma / Diploma in Plastic Mold Technology or related field

Experience: 3-4 years in hot runner design, mold maintenance, or related fields

Job Location: Viman Nagar, Pune

Note: Immediate joining required

Job Summary

The Sales Support Engineer plays a vital technical role by ensuring customer requests are fulfilled with accuracy and precision. This role involves close collaboration with the sales team and customers to understand project specifications, analyze CAD files, and design preliminary hot runner systems using 3D modeling software and AutoCAD. The Sales Support Engineer also supports the CAE team in optimizing designs and assists service engineers in diagnosing and resolving system issues. Effective communication, attention to detail, and problem-solving abilities are essential to succeed in this role.

Key Responsibilities

• Design preliminary hot runner systems using 3D modeling software and AutoCAD.
• Analyze customer requests and CAD files to identify critical technical aspects.
• Collaborate with Sales and Application Engineering teams to clarify project specifications.
• Ensure all necessary specifications are gathered and documented accurately.
• Conduct CAE simulations to optimize hot runner designs and interpret mold flow analysis results (pressure, injection times, flow rates, etc.).
• Verify compliance with internal standards and evaluate any deviations or process criticalities with the Mold Flow team before finalizing quotes.
• Prepare and submit mold flow requests with complete technical data.
• Communicate all design information accurately to the design department via the planning team and Sales Assistant.
• Provide technical support to service engineers for diagnosing and resolving hot runner system issues.
• Review alignment between technical specifications and commercial offers made to customers.
• Ensure technical accuracy of system configurations and maintain clear communication with sales and customers.
• Collaborate across departments to ensure customer and company requirements are met.
• Manage site visits to customer premises when needed, including supporting system trials, troubleshooting, and performance monitoring.
• Stay updated on industry trends and technological advancements in hot runner systems.

Required Knowledge & Skills

• Basic knowledge of injection mold design, technical drawings, and plastic processing.
• Proficiency in 3D modeling software (SolidWorks) and AutoCAD.
• Strong communication and problem-solving abilities.
• Willingness to travel when required.
• Ability to manage multiple projects under tight deadlines.
• Team player with a customer-focused approach.

About Oerlikon

Oerlikon is a global innovation leader in surface engineering, polymer processing, and additive manufacturing. We serve industries such as aerospace, automotive, energy, tooling, and textiles, helping our customers enhance the performance, functionality, and sustainability of their products and processes.

With over 11,800 employees across 93 nationalities, operating in 38 countries and 207 locations, Oerlikon values diversity, innovation, and excellence, making us a trusted partner worldwide.