Manager, Go-to-market Technology - Support Operations Job in Okta

Manager, Go-To-Market Technology Support Operations

Location: Bengaluru

Department: Business Technology

Experience: 7+ Years (3+ Years in Team Management)

Employment Type: Full-Time

About Okta

Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth.

At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission.

The Team

You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth.

The Opportunity

We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow.

You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership.

Key Responsibilities

Leadership & Talent Development

• Build, motivate, and lead a high-performing team of application administrators.
• Hire, mentor, and retain top talent through coaching and career planning.
• Provide direction and remove roadblocks to help your team succeed.
• Foster a culture of learning, ownership, and continuous improvement.

Performance Management

• Define and track KPIs and team SLAs with a data-driven approach.
• Manage team resource allocation and adjust capacity as business needs shift.
• Identify skill gaps and build plans to address them through training and hiring.

Cross-Functional Collaboration

• Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling.
• Refine escalation processes for a smooth support experience across teams.
• Enable seamless knowledge transfer and system supportability.

Documentation & Automation

• Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution.
• Standardize and document team operational processes to ensure consistency.

Security & Compliance

• Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX.
• Collaborate with security teams on audits and mitigation of any vulnerabilities.

Innovation Culture

• Encourage your team to explore new Salesforce, AI, and automation features.
• Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives.

Required Skills & Experience

• 7+ years of experience in IT or Business Systems, with 3+ years in people management.
• Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc.
• Experience in a global or multi-location work environment.
• Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications.
• Proven track record of driving team innovation and embedding modern tools or practices.
• Excellent interpersonal and executive-level communication skills.
• Strong organizational, time management, and stakeholder alignment capabilities.
• Ability to remain resilient under pressure and maintain focus on team and business outcomes.

Why Join Okta?

• High Impact: Drive global support operations for a critical business tech stack.
• Empowered Leadership: Build and lead a team in a dynamic, growing organization.
• Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation.
• Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture.

Join Us

Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.