Solution Architect (itom) Job in Opsramp

Responsibilities:

• Hands-on experience implementing and customizing monitoring, event management, and IT Operations Management (ITOM) solutions in complex environments
• Working knowledge of SaaS Platforms
• Identify and solve complex process and technology-related problems during the onboarding process through methodologies that rely on best practice.
• Ability to support multiple implementation projects.
• Ability to picture end to end architectural flow and present roadmap to customers.
• Deep insight into both on premises and cloud based infrastructure including VMware, Azure, AWS, GCP, storage and networking topologies and infrastructure elements
• Operational knowledge of infrastructure monitoring tools and infrastructure monitoring standards including SNMP
• Operational knowledge of Alert and Event Management
• Operational knowledge and history of implementing role based access models
• Ability to translate tactical information into Dashboards
• Ability to prepare technical documentation
• Have the ability to identify renewal and add-on opportunities, using lessons learned and looping them back to Account Executives
• Have an Agile mindset and is value-focused and guided by Agile principles
• Desire to be a part of a team of diverse, competent and reliable individuals who trust one another and feel free to express their feelings and ideas
• Flexibility to work across multiple time-zones

Requirements:

• Understand customer processes, workflows and requirements and translate them into solutions within the OpsRamp platform
• Knowledge of Event Correlation and ability to relate events to technical and business services