It Account Manager Job in Optimum Data Analytics

IT Account Manager Job Description ODA is looking for an IT account manager having following responsibilities: Maintain and establish business relationship between the company and its customers (both internal and external) Develop company s IT projects to meet adequately all business needs of the assigned customers Ensure all IT initiatives relating to customer services are met timely enough Ensure all IT projects are streamlined towards prescribed budget Lead other IT members of staff in actualizing company s goal towards better service delivery Oversee and manage activities of other IT staff members to ensure all work in line with laid down procedures outlined by the organization Report activities directly to the agency director or IT account director, regarding the status of any client-related transaction Advocate the needs and expectations of the client to ensure compliance by top management towards achieving customer satisfaction, which is the sole goal of the organization. Work with IT product development team to ensure compliance with customer s expectations Ensure that product portfolio gives reflection of ever-changing needs of the clients Coordinate technical support teams to provide varieties in customers products Streamline maintenance, user supports, training, installations, and solution design towards satisfaction of clients needs Requirements Bachelor s degree in information technology, marketing, business, or other related fields, including six to eight years working experience in any of the fields Working experience in IT services Familiarity with a number of IT field concepts, procedures, and practices Ability to plan and successfully accomplish company s goals Possess latitude and creativity in handling customers accounts Ability to relate with customers, top management and junior staff members across other departments Ability to manage more than one IT account at the same time as dictated by the company s requirements at any particular time Ability to maximize all business opportunities relating to each customer, like, resource requirements, and revenue forecasts