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BriefCase

Oracle Ebs Senior Technical Analyst Job in Oracle India

Oracle Ebs Senior Technical Analyst

Oracle India 4+ weeks ago
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Job Summary About the Role As a Senior Support Engineer, you will play a critical role in post-sales technical support, acting as the primary interface between Oracle and its customers. Your primary responsibility will be to analyze, troubleshoot, and resolve complex issues related to Oracle E-Business Suite (EBS) R12 and Fusion Applications. You will provide technical expertise and guidance to customers, ensuring smooth operation and optimization of their Oracle solutions. This role requires strong problem-solving skills, a customer-focused approach, and the ability to work independently while collaborating with internal teams. You will also be involved in process improvements, knowledge sharing, and documentation to enhance support efficiency. Career Level: IC3 Key Responsibilities Provide technical support and troubleshooting for Oracle EBS R12/Fusion Supply Chain, Financials, Planning, and Process Manufacturing. Develop and maintain Oracle SQL, PL/SQL, XML/BI Publisher, Unix Scripts, Forms, Reports, Workflow, OA Framework, SOA/BPEL, OTBI, OIC, XML/HTML, and REST APIs. Perform technical debugging and root cause analysis of complex issues using the above tools. Collaborate with internal and external stakeholders, ensuring timely resolution of critical issues while setting realistic customer expectations. Work on CEMLI (Configurations, Extensions, Modifications, Localizations, and Integrations) development, support, and implementation. Provide proactive support and guidance, helping customers optimize their Oracle applications. Ensure high-quality documentation for architecture, design, technical implementation, support, and testing activities. Work in shifts, including night shifts, as per business requirements (Bangalore, Hyderabad, Noida). Required Qualifications 6+ years of techno-functional experience in Oracle EBS R12/Fusion Applications. Strong hands-on experience in PL/SQL, XML/BI Publisher, Unix, Forms, Reports, Workflow, OAF, SOA/BPEL, OTBI, OIC, REST APIs. Experience in development, support, and implementation of CEMLIs. Strong debugging and troubleshooting skills. Ability to handle customer escalations, set expectations, and provide quality solutions. Strong communication and customer service orientation to ensure customer satisfaction. BE, BTech, MCA preferred; other qualifications with relevant experience will be considered. Preferred Attributes Self-driven and result-oriented, with a proactive approach to problem-solving. Strong analytical skills and the ability to work under pressure in a fast-paced environment. Excellent communication skills (verbal and written) to effectively engage with customers and internal teams. Team player with a collaborative mindset. High flexibility and adaptability in an evolving business environment. Passion for learning and knowledge-sharing to improve processes and mentor colleagues. Why Join Oracle? Work on cutting-edge technologies in Oracle Cloud and EBS. Be part of a global team delivering world-class support solutions. Competitive compensation, career growth opportunities, and access to continuous learning programs. Contribute to the success of some of the largest enterprises leveraging Oracle solutions. If you are a highly skilled technical professional with a passion for solving complex problems and delivering exceptional customer support, we invite you to join Oracle s Support Organization and make an impact!
Qualification :
BE, BTech, MCA preferred; other qualifications with relevant experience will be considered.
Experience Required :

Minimum 6 Years

Vacancy :

2 - 4 Hires

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