Systems Analyst 1-support Job in Oracle India

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to Oracle's customer base, while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as handling technical questions regarding the use of and troubleshooting for Oracle s Electronic Support Services. As a primary point of contact for customers, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level:

IC1 (Individual Contributor 1)

Responsibilities:

As a Systems Engineer, you will interface with the customer s IT staff regularly. Whether on-site or working remotely, you will be responsible for resolving moderately complex technical problems related to the installation, recommended maintenance, use, and repair/workarounds for Oracle products. You should have knowledge of Oracle products and at least one platform being supported. You will work with general guidance from senior engineers and management and may independently handle some areas of responsibility.

Required Skills:

• Computer Science
• SQL (Structured Query Language)
• Technical Support
• UNIX

About Us:

As a world leader in cloud solutions, Oracle uses tomorrow s technology to tackle today s problems. True innovation starts with diverse perspectives and a wide range of abilities and backgrounds.

At Oracle, we believe in inclusive workforce development. When everyone s voice is heard, we are inspired to push beyond what s been done before. This philosophy has been at the core of Oracle for over 40+ years, operating with integrity, and continuing to thrive in diverse industries.

Benefits:

• Work-life balance: Flexible options to balance work and personal life.
• Employee Benefits: Competitive suite of benefits including flexible medical, life insurance, and retirement options.
• Volunteer Programs: Encouraging employees to give back to their communities through volunteerism.

Commitment to Diversity:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records in accordance with applicable law.