Technical Analyst 1-support Job in Oracle India

Technical Solutions Analyst I

About the Role:

As a Technical Solutions Analyst I, you will investigate front-end applications, capturing information, applying fixes, shadowing end-users, and testing workflows internally and externally. You will also utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators is essential. You will document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. Prioritizing work based on severity, you will balance client and business needs. Collaboration within and across teams will ensure issues are addressed by the appropriate individuals.

Responsibilities:

• Investigate front-end application issues.
• Capture relevant information related to incidents.
• Apply fixes and troubleshoot problems.
• Shadow end-users to understand their experience.
• Test workflows internally and externally.
• Utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers.
• Communicate effectively (verbally and in writing) with clients and internal collaborators.
• Document notes, activities, resolutions, and knowledge articles.
• Prioritize work based on severity and impact.
• Collaborate within and across teams.

Basic Qualifications:

• Six months of experience.
• Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field.

Preferred Qualifications:

• Knowledge of SQL.
• Willingness to work during the shift from 5:30 PM to 2:30 AM IST.
• Outstanding interpersonal and communication skills, enabling effective collaboration with global teams.
• Willingness to work in different shifts and provide on-call support.