Senior Quality Control And Assurance Analyst Job in Osbindia Private Ltd

The role holder will act as a subject matter expert across area of responsibility to support the management team with ongoing input into the Ops Quality Framework, procedure and monitoring tools in line with regulatory and operational updates.

Core Responsibilities

Complete independent L2 Ops assurance and control testing for area of responsibility ensuring this is completed in line with approved Risk Assessment Matrices

Regular reporting of independent L2 Ops assurance and control testing outcomes, working with the Ops QA management in agreeing corrective action plans with Operational teams for any partial or ineffective controls

Creation and maintenance of the independent L2 Ops assurance and control test scripts for area of responsibility, ensuring these are up to date and reflective of business policies, impacting regulations and any change to processes through local or project changes

Support with the annual review of the Dept Risk Assessment Matrices for area of responsibility, ensuring updates and sign off of key quality documents are conducted in line with agreed work schedule and Ops quality framework.

Keep up to date on the OSIRIS, Risk Registers, Compliance, Internal Audit and External Audit issues / findings for area of responsibility

Keep up to date on the Risk Acceptances for area of responsibility

Conduct target / ad-hoc reviews in support of area s of focus / emerging risks being seen for area of responsibility as requested by the Quality Management team

Review and maintain the overall current quality assurance framework ensuring that appropriate controls are in place and remain relevant reflecting any changes in processes or new processes.

To provide assurance, validation and evidence over corrective actions, including QA review, OSIRIS, Compliance, (internal and external) Audit actions, as requested by Quality management team.

To provide automation suggestions within L2 Ops QA testing as well as process / in the line controls

To provide continuous improvement suggestions through assurance activities.

To handle ad hoc queries where required.

To act as a role model and mentor for colleagues to provide advise to support with personal development where requested and appropriate.

To ensure participation in MVV and team building activities to support the aim to be Best Company and ensure good team morale.

Participate in call calibration sessions in support of striving for consistent and fair customer outcomes and coaching of colleagues.

To be able to work with stakeholders within operations to ensure timely feedback of testing results and to build communication skills and maintain knowledge of associated processes and changes.

To ensure self adherence to group and team governance standards to ensure that risks and controls are managed and that all work is evidenced clearly to support the SMR.

Be seen as a subject matter expert within the business representing area of responsibility in core working groups.

Qualification

Graduation/Post Graduation in any discipline is essential.

Qualification in quality management (CQI or equivalent) qualification is desirable.

Degree in business finance or equivalent is desirable.

Qualification in process and risk management is desirable.

Experience Details

2 years experience in Underwriting or Completions is desirable.

2 years experience in Quality Assurance and/or Control in financial services is essential.

2 years experience working within financial services is essential.

Knowledge Requirements

Excellent knowledge in Microsoft Word, Excel & Power Point is essential.

Excellent knowledge of Mortgage originations and servicing and Savings servicing management is essential.

Good knowledge of ethical standards, BCOBS, MCOBS, DISP and investigating MPPI claims is desirable.