Technical Support Engineer Job in Owen Mitten Private Limited

Job Description We're looking for a Technical Support Engineer for our product CookieYes. You will be responsible for providing Technical Support to new and prospective customers via email/ chat Responsibilities: Provide Chat / Email based support to international customers for our Saas Product Resolve all pre-sales and post-sales customer queries on-time following support SLA Delight customers by assisting them with their queries regarding the product Analyze and understand a problem from the customer s point of view. Take the role of a consultant in evaluating customer s requirements and map it to product features. Configure the product on behalf of customers based on their requirements Requirements 0-2years experience in the software/tech industry Hands-on experience with configuring software products Customer-centric orientation with strong written communication skills (written and verbal) Analytical, problem-solving, and troubleshooting skills A technical background, preferably in software engineering.